CUSTOMER SERVICE

Customer satisfaction is an important part of our business. We strive to provide excellent custumer service in addition to an exellent product. Please feel free to browse our help topics by choosing a major category and then selecting an area of interest within it.

Category: General, Topic: All Topics

Q:. Are air guns loud?

A:. Yes, air guns can be very loud. When used with the Raptor ammunition you will be breaking the sound barrier, resulting in a loud crack.

Q:. Can extra magazine clips be purchased for the GAMO PT-80 handgun?

A:. Please visit our website at www.gamousa.com.

Q:. Can I get a particular part for my GAMO handgun?

A:. Please refer to our website.

Q:. Can I modify my handgun?

A:. No. NEVER modify your handgun. It could be dangerous.

Q:. Can I modify my rifle?

A:. No. NEVER modify your rifle. It could be dangerous and would void your warranty. Please refer to the manual, which states: "This warranty does not include damage caused by abuse, unauthorized repair or modification of any kind".

Q:. Can I modify my rifle?

A:. No. NEVER modify your rifle. It could be dangerous.

Q:. Can I put lubricating oil in the barrel of my Gamo handgun?

A:. No. NEVER put any oil inside the barrel of the chamber.

Q:. Can I put lubricating oil in the barrel?

A:. No. Never put any oil inside the barrel or the chamber. The resulting combustion could be dangerous and cause irreparable damage to your rifle.

Q:. Can I remove the CO2 cylinder if it is not completely empty?

A:. Do not remove the CO2 cylinder until it is completely empty. Failure to observe this recommendation can result in a dangerous escape of residual gas.

Q:. Can I reuse a pellet that was lodged in my rifle?

A:. No. You may not use any pellet that was lodged in your rifle. All pellets were designed to be used only once.

Q:. Can I reuse a pellet/bb that was lodged in my handgun?

A:. No. You may not use any pellet or bb that was lodged in your handgun. All pellets were designed to be used only once.

Q:. Can I store my handgun in a cocked position?

A:. You should NEVER store your Gamo handgun in the cocked position. Airguns are not toys. After each use and before putting the handgun away, always make absolutely sure there are no pellets in the chamber. Handguns should be stored in a manner to protect against unauthorized use.

Q:. Can I store my handgun loaded?

A:. No. You should NEVER store any handgun loaded. Handguns are not toys. After use and before putting your handgun away, always make absolutely sure there are no pellets or bb's in the chamber. Handguns should be stored in such a manner to protect against unauthorized use.

Q:. Can I store my handgun with a CO2 cartridge?

A:. No. You should NEVER store any handgun with a CO2 cartridge. Handguns are not toys. After use and before putting your handgun away, always make absolutely sure there are no pellets or bb's in the chamber. Handguns should be stored in such a manner to protect against unauthorized use by children.

Q:. Can I store my rifle in the cocked position?

A:. You should NEVER store your Gamo air gun in the cocked position. Airguns are not toys. After use and before putting the airgun away, always make absolutely sure there are no pellets in the chamber. Airguns should be stored in a manner to protect against unauthorized use.

Q:. Can I store my rifle loaded?

A:. No. You should NEVER store any air gun loaded. Airguns are not toys. After use and before putting your airgun away, always make absolutely sure there are no pellets in the chamber. Airguns should be stored in such a manner to protect against unauthorized use.

Q:. Can I store the Multishot with the magazine inside?

A:. Yes. You may store the Multishot with the magazine inside, as long as the rifle is not cocked or loaded. Airguns are not toys. They should be stored in such a manner to protect against unauthorized use by children. When storing your rifle, always make sure it is unloaded and the safety is "on".

Q:. Can I take my handgun apart and try to repair it myself?

A:. No. NEVER take your handgun apart. It could be dangerous. Please send to GAMO USA, 1700 N 2nd St. Rogers, AR 72756.Be sure the air gun is unloaded, remove any accessories. Be sure to insert a note with your daytime number, return address, brief explanation and a $10..00 check or money order for return shipping and handling. No return authorization is required. For further questions please call 954-581-5822 Do not return any Airguns or air rifles via the US Postal Service. Use UPS, FedEx or similar courier services.

Q:. Can I take my rifle apart and try to repair it myself?

A:. No. NEVER take your rifle apart. It could be dangerous. For repairs, check your manual or call 954-581-5822.

Q:. Can I travel to different states with my airgun?

A:. Always check with local law enforcement officials regarding local laws when removing your air rifle from your home.

Q:. Can I use a pellet of a different caliber in my handgun?

A:. No. NEVER use a pellet of a different caliber as the caliber of your handgun. Always use the caliber stamped on your handgun.

Q:. Can I use a pellet of a different caliber in my rifle?

A:. No. NEVER use a pellet of a different caliber as the caliber of your rifle. Always use the caliber stamped on your rifle.

Q:. Can pellets be placed in the barrel of my GAMO air rifle in any direction?

A:. No. The pellets should be placed in your GAMO air rifle with the skirt towards the butt of the gun.

Q:. Can pellets be placed in the barrel of my Gamo handgun in any direction?

A:. No. Pellets should be placed in your Gamo handgun with the skirt towards the butt of the gun.

Q:. Can the butt pad be removed from my rifle for better fit without voiding the warranty?

A:. No. The butt plate should not be removed from your rifle, as this would void the warranty for the stock.

Q:. Can the pistol be loaded while adjusting the sight or any other part of my handgun?

A:. No. Make sure the handgun is not loaded before making any adjustments.

Q:. Can the rifle be loaded while adjusting sights, the trigger or any other part?

A:. No. Make sure the air gun is not loaded before adjusting any part.

Q:. Do I have to pass a cleaning rod through the bore of my GAMO handgun before using it?

A:. Yes. It is recommended that you pass a cleaning rod through the bore to make sure it is free of obstructions before loading or firing your handgun.

Q:. Do I have to pass a cleaning rod through the bore of my rifle before using it?

A:. Yes. It is recommended that you pass a cleaning rod through the bore to make sure it is free of obstructions before loading or firing your air gun.

Q:. Do the bull's-eye target sheet fit any pellet trap?

A:. No. The bull's-eye target sheet fits only the pellet traps measuring 5" x 5".

Q:. Do the GAMO handguns have a manual safety?

A:. Yes. All GAMO handguns, with the exception of the Compact model, are furnished with a manual safety, which blocks the pistol from firing.

Q:. Do you sell slings for your rifles?

A:. We are in the process of making a new strap available for the bull barrels very soon! Keep watching the New products page at www.gamousa.com.

Q:. Does GAMO offer upgrades on handguns or sell handguns direct to the consumer?

A:. GAMO does not offer upgrades or sell handguns direct to the consumer. Contact your local dealer where you made your purchase or visit our website for information where you may purchase GAMO handguns.

Q:. Does GAMO sell Airguns direct to the consumer?

A:. Please visit our On Line store for parts and available items!

Q:. How do I get an obstruction out of my GAMO handgun barrel?

A:. Make sure that the safety is "on" and the CO2 cartridge has been removed prior to cleaning an obstruction. Open the barrel down and insert a cleaning rod of the appropriate caliber for your handgun into the opening of the barrel. Push the rod through the barrel with the brush attachment of the cleaning rod to remove any lead particles that may be adhered to the rifling. Refer to the manual.

Q:. How do I get an obstruction out of my GAMO P-23 or Auto 45 pistol magazine?

A:. Make sure that the safety is "on" and the CO2 cartridge has been removed prior to cleaning an obstruction. Slide the red lever of the magazine feeder pin back until it catches in the slot. If possible, shake the obstruction free of the magazine. If this does not clear the magazine, insert a large needle or similar object in the longitudinal groove to push the obstruction out. Refer to the manual.

Q:. How do I make sure my rifle is completely empty?

A:. To make sure your rifle is completely empty, use a cleaning rod to ensure no pellets are lodged in the barrel.

Q:. How do I make sure that my handgun in completely empty?

A:. To make sure your handgun is completely empty, use a cleaning rod to ensure no pellets are lodged in the barrel.

Q:. How do I release the safety catch from the Gamo rifles?

A:. The safety catch is located in front of the trigger. The safety is on when the lever is in the rear position. To release the trigger, move the lever to the forward position away from the trigger. Please refer to the manual.

Q:. How do I unload my Multishot?

A:. To unload your Multishot, make sure you remove the pellet in the breech and all pellets from the magazine. Manually move the steel bar up and down, and with a pin or cleaning rod, push each pellet out to ensure that magazine is completely empty. You may also refer to the manual.

Q:. How long is the turnaround time for repairs?

A:. Turn around time for repairs vary between 3-4 weeks.

Q:. How long is the turnaround time for repairs?

A:. Turn around time for repairs vary between3-4 weeks.

Q:. If I live in Canada, how do I go about getting my handgun repaired?

A:. Please contact TRAIL-MARKER OUTDOOR PRODUCTS 705-749-0206

Q:. If I live in Canada, how do I go about getting my rifle repaired?

A:. Please call TRAIL-MARKER OUTDOOR PRODUCTS at 705-749-0206

Q:. If I take my rifle apart will it still be under warranty?

A:. No. NEVER take your rifle apart. It could be dangerous and would void your warranty. Please refer to the manual, which states: "This warranty does not include damage caused by abuse, unauthorized repair or modification of any kind".

Q:. Is an airgun considered a firearm?

A:. In some jurisdictions it may be considered a firearm. Consult your local law enforcement agency.

Q:. Is the safety on my handgun childproof?

A:. No. NEVER rely on any mechanical safety mechanism. Always point the handgun in a safe direction.

Q:. Is the safety on my rifle, childproof?

A:. No. NEVER rely on any mechanical safety mechanism. Always point the gun in a safe direction.

Q:. Is there a front sight attachment for the jacketed bull barrel or the fluted polymer barrel?

A:. There is not a sight attachment for the jacketed bull barrel or the polymer barrel at this time.

Q:. Should I always clean my handgun before storing?

A:. Yes. It is recommended to clean and lubricate the external metal parts to avoid corrosion.

Q:. Should I clean my handgun after each use?

A:. Yes. You should never store your handgun unless it has been cleaned.

Q:. Should I use hearing and eye protection when firing my air gun?

A:. Yes. It is recommended to always use eye and ear protection when firing your gun.

Q:. Should I use hearing and eye protection when firing my air rifle?

A:. Yes. It is recommended to always use eye and ear protection when firing your air rifle.

Q:. What can I do if I get rust in the barrel?

A:. With proper lubrication, rust in the barrel should not occur. Please refer to your local gunsmith for assistance. Also note that our warranty states that damage caused by abuse is not included.

Q:. What do I do if I need to remove an obstacle that has lodged inside the barrel of my rifle?

A:. First, make sure the safety in "ON" and barrel is pointing in a safe direction. NEVER attempt to clear stuck ammunition by firing an additional pellet through the gun. Break the barrel down the same as in loading, insert a cleaning rod of the appropriate caliber for your rifle into the opening of the barrel. Push the rod through the barrel until the pellet is free. When you are finished, clean the barrel with a brush attachment of the cleaning rod to remove any lead particles that may be adhered to the rifling.

Q:. What does the automatic cocking safety system mean?

A:. When cocking your rifle, the automatic cocking safety system prevents the trigger from accidentally firing the rifle should the trigger be pulled or moved.

Q:. Where can I get a manual for my GAMO handgun?

A:. You may print a copy of any manual from our website at www.gamousa.com or if you are having difficulties printing, contact GAMO USA at 954-581-5822 or email us with the model and your address.

Q:. Where can I get a manual for my GAMO rifle?

Q:. Where can I purchase GAMO products and accessories?

A:. For your convenience, you may purchase Gamo supplies & accessories from either the Online Store Page or from the Products Page.

Q:. Where can I purchase GAMO products and accessories?

A:. Please refer to our website at www.gamousa.com.

Q:. Where do I return products for repair or replacement?

A:. To return a GAMO product for repair or replacement, please make sure you include a note stating the problem you are having with your handgun, a check or money order in the amount of $10.00 to cover the cost of shipping and handling, as per your limited lifetime warranty to:
Gamo USA Repair
1700 N 2nd St.
Rogers, AR 72756
or call Costumer Services 954-581-5822. The turn around time for repairs vary between 3-4 weeks. Please return the product via UPS, FedEx or similar courier services. Do NOT use the US Postal Service.

Q:. Where does one return products for repair or replacement?

A:. Please send to GAMO USA, 1700 N 2nd St. Rogers, AR 72756.Be sure the air gun is unloaded, remove any accessories. Be sure to insert a note with your daytime number, return address, brief explanation and a $10..00 check or money order for return shipping and handling. No return authorization is required. For further questions please call 954-581-5822 Do not return any Airguns or air rifles via the US Postal Service. Use UPS, FedEx or similar courier services.

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